Privacy Policy

Last updated: 18 September 2025

This Privacy Notice for London and Balmoral Limited (“we”, “us”, “our”) explains how we collect, use, share, and protect personal information when you use our website and services.

1. What information do we collect?

Information you provide to us (e.g., name, email address) when you contact us or request information.

2. How do we use your information?

To provide and improve our services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also use information with your consent where required.

3. Legal bases (EEA/UK)

We rely on one or more of: consent, contract, legal obligation, legitimate interests, and vital interests.

4. When do we share information?

With service providers and in specific situations (e.g., business transfers) as necessary and as permitted by law.

5. Cookies & tracking

We use cookies and similar technologies for functionality, analytics, and (where applicable) advertising. See our Cookie Notice for choices.

6. How long do we keep data?

Only as long as needed for the purposes described, or as required by law. When no longer needed, we delete or anonymise it.

7. Children’s privacy

We do not knowingly collect or market to children under 18.

8. Your rights (EEA/UK/Switzerland)

You may have rights to access, correct, delete, restrict or object to processing, and data portability. You can also withdraw consent where processing is based on consent.

To exercise rights, submit a request here: Data Subject Access Request.

You can complain to your local supervisory authority (e.g., the ICO in the UK).

9. Do-Not-Track

We do not respond to DNT signals at this time.

10. Changes to this notice

We may update this notice. The “Last updated” date reflects the latest version.

11. Contact us

12. Review, update, or delete your data

Depending on your location, you may request access, correction, deletion, or withdrawal of consent. Use the request form or contact us.